Refund & Cancellation Policy
1. 15-Day Free Trial Guarantee
We offer a 15-day free trial so families can explore STEM AI Studio risk-free.
Cancel within 15 calendar days of your first live class to receive a full refund — no payment will be processed.
If you continue after 15 days, your first monthly payment will be charged, and the standard cancellation policy applies.
This trial includes access to live classes and course materials but may be limited to a maximum of 4 sessions.
2. Monthly Subscription Model
STEM AI Studio operates on a monthly billing cycle. Payments are collected automatically each month unless you cancel or pause before the next billing date.
Your first payment is processed on Day 16 (after the 15-day trial ends).
You will be billed every 30 days from that date, unless canceled.
3. Standard Cancellation & Refund Terms
| When You Cancel | Refund/Charge |
|---|---|
| Within the 15-day free trial | ✅ Full refund — no charges applied |
| After trial, but before next billing date | ❌ No refund, but billing stops next cycle |
| After monthly charge is processed | ❌ No refund for current month |
4. Pause, Transfer, or Defer
Instead of canceling, you may:
✅ Pause your enrollment for up to 2 consecutive months (one-time courtesy per year)
✅ Transfer to a future batch within 6 months
✅ Gift or reassign the seat to an eligible sibling or friend (must meet age criteria and have parental consent if under 16)
To request any of the above, email us at support@stemaistudio.ai before your next billing date.
5. Non-Refundable Items
No refunds are issued for:
Missed sessions (unless due to confirmed emergencies)
Add-on services (e.g., private tutoring, custom coaching, 1:1 sessions)
Gift cards, discounts, or promotional enrollments
Partial attendance within a monthly billing period
6. Exceptional Circumstances
We may consider partial or full refunds outside policy in rare, documented situations, such as:
Medical emergencies
Unexpected family relocation
Platform-wide technical issues
📌 These are handled case-by-case, and documentation (e.g., a doctor’s note) may be required.
7. Involuntary Suspension or Removal
We reserve the right to suspend or remove a student without refund if they:
Violate the Code of Conduct
Engage in bullying, harassment, or inappropriate behavior
Share, duplicate, or misuse program content
8. How to Cancel or Pause
Include:
Student name
Registered email address
Reason for the request
Whether you’re cancelling, pausing, or transferring
Cancellations take effect at the end of the current billing period.
9. Policy Updates
We may update this policy periodically to reflect changes in pricing, structure, or legal requirements. The version in effect at the time of enrollment will apply unless otherwise communicated.
